🐾 Frequently Asked Questions (FAQ)

1. What is the quality of your products?
All of our products are carefully selected with your pet's safety, comfort, and happiness in mind. We only offer items made from durable, non-toxic, and pet-friendly materials.

2. When will my order be shipped?
Orders are typically processed within 1-3 business days. Shipping times vary based on your location, but most orders arrive within 15-20 business days.

3. How can I track my order?
Once your order has been shipped, you will automatically receive a tracking number via email. You can use it to track your package in real-time.

4. What is your return and exchange policy?
You may request a return or exchange within 14 days of receiving your order. Items must be unused, in original condition, and in their original packaging.

5. How do I choose the right size for my pet?
Each product includes a detailed size guide. Please refer to these measurements before placing your order. If you're unsure, don't hesitate to contact us — we’ll be happy to help!

6. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express.

7. Do you offer international shipping?
Yes, we offer international shipping to many countries. We provide free worldwide shipping on all orders.

8. What if my item arrives damaged or defective?
We’re very sorry! Please email us within 48 hours of delivery with clear photos of the issue. We will resolve it as quickly as possible.